Focusing on Your Customer Pocket Mentor Harvard Business Review 9781422129753 Books Lecteur PDF gratuit JRK

Focusing on Your Customer Pocket Mentor Harvard Business Review 9781422129753 Books PDF Focusing%20on%20Your%20Customer%20Pocket%20Mentor%20Harvard%20Business%20Review%209781422129753%20Books

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Focusing%20on%20Your%20Customer%20Pocket%20Mentor%20Harvard%20Business%20Review%209781422129753%20Books

PDF Focusing on Your Customer Pocket Mentor Harvard Business Review 9781422129753 Books WFV

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Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime value of a customer, and why it makes sense to build loyalty among your target customers. You'll also learn to

- Understand the service-profit chain
- Leverage the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability
- Build and refine a process for delivering extraordinary value to your customers

Harvard Business Review,Focusing on Your Customer (Pocket Mentor),Harvard Business Review Press,1422129756,Customer relations,Customer relations.,Customer services.,Success in business,Success in business.,BUSINESS ECONOMICS / Customer Relations,BUSINESS ECONOMICS / Management,Business Economics,Business / Economics / Finance,Business/Economics,CUSTOMER SERVICE,Customer services,GENERAL,How-to/Do-it-yourself,Monograph Series, any,Non-Fiction,Professional,United States

Focusing on Your Customer Pocket Mentor Harvard Business Review 9781422129753 Books Reviews :

Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess the lifetime value of a customer, and why it makes sense to build loyalty among your target customers. You'll also learn to

- Understand the service-profit chain
- Leverage the interrelationships among customer satisfaction, customer loyalty, employee capability, and company profitability
- Build and refine a process for delivering extraordinary value to your customers

Harvard Business Review,Focusing on Your Customer (Pocket Mentor),Harvard Business Review Press,1422129756,Customer relations,Customer relations.,Customer services.,Success in business,Success in business.,BUSINESS ECONOMICS / Customer Relations,BUSINESS ECONOMICS / Management,Business Economics,Business / Economics / Finance,Business/Economics,CUSTOMER SERVICE,Customer services,GENERAL,How-to/Do-it-yourself,Monograph Series, any,Non-Fiction,Professional,United States

Focusing on Your Customer (Pocket Mentor) [Harvard Business Review] on . divClosing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work

 

Product details Series Pocket Mentor Paperback 112 pages Publisher Harvard Business Review Press (November 4, 2010) Language English ISBN-10 9781422129753 ISBN-13 978-1422129753 ASIN 1422129756

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